Shared Office Provider Boosts Productivity With Reliable IT Support
As far as Mike Everly is concerned, effective IT support is the fuel that powers his critical business systems.
Mike owns Avenue Business Center, a Chicago shared office provider that offers a voice and data network to 75 users throughout a 15,000 square foot facility. Needless to say, onsite technical support helps Mike and his management team maintain a smooth operation.
“Minimizing downtime on the network is paramount,” Mike said. “That’s why we need an IT partner who’s responsive, reliable, and knows how to address our problems.”
But there was a time when Avenue Business Center didn’t have reliable IT support. Instead of working with a dedicated provider, they relied on a few old contacts who had limited network management knowledge. “It was a disorganized system designed by three different people,” Mike said. “I couldn’t count on anyone being available for me and my clients.”
Improving user experience
When Mike hired Chicago On Call to fix his broken network and offer IT support to his clients, things at Avenue Business Center really turned around – fast.
“They came on board and fixed everything,” he said. “Now we have very limited downtime, which is a huge change from before. And when there’s a problem, I just call them and they’re here almost immediately. They’re excellent communicators and do a great job walking us through technical issues.”
Chicago On Call also offers hosted email support for Avenue Business Center and has designed individual servers and networks for Mike’s clients. “That kind of attention shows they really care about the network and our clients’ experience,” he said.
Efficiency gains yield positive ROI
As for the overall value of his partnership with Chicago On Call, Mike is very clear about the biggest benefit Avenue Business Center receives from responsible, reliable IT support:
“The productivity gains are just exceptional,” he said. “Since we hired them eight years ago, there’s been a notable increase in our overall efficiency, and that’s what delivers positive ROI and helps us grow as an organization.”
With Chicago On Call, Mike no longer worries whether network downtime or sub-par support will keep his clients waiting. “It’s not just a job for Chicago On Call,” he said. “They really enjoy helping us. It’s truly a pleasure working with them.”